After purchasing your simulation-ready Ziva Asset, like Zeke, The Jellyphant, or Mr. Ink, you will have to download you new asset files to your computer. Please note, you may only download this file once, so please use your dedicated workstation to do this. If you tried to start your download but encountered a download failure, it is likely because the session has timed out. In this case, please contact our team by clicking the Contact Support link on the top right-hand corner of this page. Please let us know that your download has failed so we can manually reset your download count and extend the session duration to enable your download. Thank you for your patience and understanding.